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Experience Profile
Anu Resources,
Lead Technician
Independent Contractor: Summer 2009
- Project lead on WaMu to Chase Conversion, this was a platform conversion onsite. Project consisted of replacing all bank peripherals, running cables, setup of printers and new peripherals
- Also managed daily task of 2 onsite technicians
- HP desktop systems setup
- Networking Computers
- IBM Printers setup
- Supervised a team of 4-6 technicians
- Troubleshoot all issues with peripherals
- Troubleshoot PC issues related to software, hardware, and networking
SA IT Services,
SV3 Technician
Independent Contractor: Summer 2009
- Identify Legacy equipment by following a floor plan that was provided for each site
- Installed Model Bank Equipment
- Disassemble and package legacy equipment for shipment
- Coordinate with other vendor (ie. Electricians, contractors, and communications technicians)
- Troubleshoot any hardware issues as they arise
- Communicate with Control Room: communicate status, progress and implementing solutions
- Obtain and report all serial numbers and model numbers of all new and legacy equipment
- Maintain accurate records of all spare equipment
- Report (each night) all spare equipment that is used on-site
- Complete Deployment Package each night
Harley-Davidson Motor Company: Talladega Test Facility
Information Services Co-op
Co-op program: August 2007-July 2009
- Project Lead for removing outdated and out of service laptops, desktops, and printers from site environment and management of all inventory
- Team member for new site rollout in March 2009:
- Team of 4 was put together for the setup of a new test facility in Arizona.
- Team supported and supervised all PC, printer, monitor, and patching switches setup
- Participated in all team meetings
- Project Lead of installing, imaging and set-up of new PCs, and laptops
- Removing items from inventory, and running company image on laptops and PCs
- Labeling items for specific users and locations
- Installing all required software and hardware
- Project Lead of design and development of web-based asynchronous training modules, and face-to-face facility development programs and workshops
- Designed instruction manuals on how to use company multifunction printers
- Training with customers on how to use printers, software, and PCs
- Development of classroom setting on how to use printers, software, and PCs
- Installation and Un-installation of Switches
- Actively participated in Safety Culture Presentations
- Participated in Town Hall Meetings
- Patching Switches
- Installation and Un-installation on Wireless Routers
- Updated Applications on Servers
- Emergency Shutdown and Startup of Servers
- Provided level one and level two support to customers
- Extensive troubleshooting, problem solving, and communication skills for multiple sites
- Constant updating of Asset Management Database of approximately 200 users
- Workstation, Network, and End-User support
- Resolved hardware and software issues
- PC and Laptop Network troubleshooting
- Installed new and used equipment
- Working on implementation projects at multiple sites
- Trained End-User on how to use applications
- Support on Site Relocation
- Voice-over IP support and Setup
- Network setup of new and returning employees
- Printer and PC Rollout-Setup and consolidation
- Deploy Windows 2000 and XP images to laptops and desktops with Ghost using PXE
University of West Georgia Distance and Distributed Education (DDE)
Student Helpdesk Assistant
Helpdesk: April 2006-December 2008
- Troubleshoot issues as a 1st and 2nd level support for desktop customers
- Troubleshoot issues for enterprise applications on local/network printing, E-mail, and connectivity
- Troubleshoot hardware issues and provided reference and web support to customers
- Organized student/professor orientations
- Provided individual help with enterprise software
- Used group collaboration on projects and group discussion board
- Maintained webpage updates and design
- Asynchronous Training Development
- Provide telephone and face-to-face assistance using and troubleshooting various hardware/software issues
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